CASE STUDY—Mercer Labs: Museum of Art and Technology

CASE STUDY—Mercer Labs: Museum of Art and Technology

Building teaser ticketing experience for art and technology museum

Arts & Culture

Arts & Culture

Web

Web

Digital Experience

Digital Experience

A pre-opening ticketing and landing page experience for Mercer Labs, the 36,000 square foot Museum of Art and Technology in Lower Manhattan, built on a fast turnaround from an artist-led identity that had never existed digitally.

Overview

Company

Mercer Labs: Museum of Art and Technology

Industry

Arts and entertainment—immersive attraction, ticketed experience

Role

Creative & Studio Lead Agency-side at Diamond Hook

Services

Web & Experience Design, Interaction Design, Ticketing & eCommerce Experience, Visual Identity Translation, Content Architecture, Motion Direction

Team

Project Manager & Strategist: Dani Jacobson, Content Strategist & Copywriter: Alexandra Toto, Designer & Webflow Developers: Thomas Silva

Outcomes at a glance

  • Launched pre-opening ticket sales on a compressed timeline, opening a revenue and audience channel before the doors did

  • First team to translate Roy Nachum's artist-led visual identity into a digital and web system

  • Designed an interaction-forward landing page that carries the feeling of the physical rooms into the browser

  • Gave a pre-launch attraction a credible public face while the physical build was still in progress

Interested in working together?

I’m always open to thoughtful conversations with design-led tech organizations or studios building brand-centric digital experiences.

I'm a creative and delivery leader specializing in web, experience, and brand identity. I bring expertise in creative strategy, direction, and operations for B2B, SaaS, and B2C brands.

© 2026 Ellen O’Brien

Based in Southern CA

I'm a creative and delivery leader specializing in web, experience, and brand identity. I bring expertise in creative strategy, direction, and operations for B2B, SaaS, and B2C brands.

© 2026 Ellen O’Brien

Based in Southern CA

I'm a creative and delivery leader specializing in web, experience, and brand identity. I bring expertise in creative strategy, direction, and operations for B2B, SaaS, and B2C brands.

© 2026 Ellen O’Brien

Based in Southern CA